Product & Support Questions
Which Karman wheelchair is right for me?
At Karman, we have over 100 models for manual wheelchairs to choose from. In general, if you can propel yourself in a wheelchair, you will want the lightest most comfortable wheelchair available. Learn more about all the categories available and then choose by product weight and budget. Here are some categories and information for your review: transport wheelchair is generally narrower and lighter than a standard wheelchair, making it a good choice for tight obstacles and narrow entryways. There are differences between our high end Crash Tested S-ERGO series transport wheelchairs and also economy grade products. Some great choices include our ERGO LITE and S-115TP. We also have a wheelchair made for traveling, TV-10B. standard weight wheelchair is a great option when you need a wheelchair that will be not be frequently used; generally 3 hours or less per day and with infrequent transfers. Our full selection is available from the most basic models with fixed legrests and armrests to wheelchairs that have optional elevating legrests and removable armrests. There are also models with optional accessories to enhance your wheelchair. Foam cushions and/or Gel Cushions provide for additional comfort. lightweight wheelchair is a great choice when you need a wheelchair that is more frequently used, when you need special options, or when you have your heart set on a specific frame and/or upholstery color combination. This category covers it all, with lightweight wheelchairs at competitive prices. These wheelchairs offer more options and we typically recommend that a comparison be done with the next step up category which is our ultralight weight wheelchairs where the ultimate mobility equipment and features are at its very best. wheelchair weights as low as 14.5 pounds and available in both S-ERGO and simply super lightweight models, an ultralight weight wheelchair is for the full-time user who demands performance and for those who want the lightest wheelchair possible for ease of self propel and transport. In this category, you will have a number of features never found on any competitors like standardize crash tests on S-ERGO models and tons of options and accessories not offered on other base categories in wheelchair options. ERGO ATX offers the finest in a combination of wheelchair manufacturing disciplines. These criterias includes but is not limited to maximum adjustability, rigidness, ultra lightweight, comfort, foldability, style and outstanding performance. Our Ultralightweight wheelchair category takes zero compromise with our R&D department pushing the latest manufacturing techniques and capabilities and transferring them to you right on the streets. wheelchair is a great option for those who spend the majority of their time in a wheelchair as it offers more positions to recline. And a tilt wheelchair offers alternative positioning and pressure relief for those who are requiring further pressure relief for prolonged usage of a wheelchair. Both our categories have effectively reduced weight of traditional competitors so keep in mind when shopping on price. Wheelchair has a maximum weight cap of 800 pounds, these heavy duty wheelchairs can accommodate nearly any user with a maximum seat width of 30″ in width. Karman carries a full range of heavy duty wheelchairs, from economical bariatric transport wheelchairs, to complex highly-configurable / custom models. We also have the lightest weight bariatric wheelchair in the industry for its seat width and weight cap. wheelchair is one of the most influential products we’ve designed and manufactured in our efforts to allow the mobility impaired to take their lives back into their hands. We didn’t stop by just allowing people to stand in a wheelchair; we made it the most competitive price product in its category driving economy into everyday house holds. Read more on all benefits, funding sources, and finance options if you’re interested in your wheelchair helping you to stand.
What is the difference between an S-ERGO frame and traditional seating system?
Our S-Shape Seating System offers many advantages over the standard manual wheelchair seat. Not only is pressure distributed more evenly across the legs and rear, it also offers a more stable seating surface and prevents forward slippage. The world’s first S-Shaped ergonomic seating developed specifically for comfort and ergonomics. With over 22 patents and launched as a Global Product, this unique product is capable of relieving pressure, reducing sliding and promoting good posture. All of our S-ERGO frames are CRASH TESTED. This challenge was met with Ultralight Weight, Ergonomics, Comfort, and Safety in mind and with an end product setting the bar for the highest of quality possible. Learn more optional cushions treated by AEIGIS® providing an anti-microbial coated seating system. [hr][/toggle] [toggle title=”How does AEIGIS® treated seat cushions benefit me and what is that?”] Click on the following links and videos that goes in depth on AEIGIS® technology and don’t forget to watch the video. It’s complicated and technical, but to keep things simple, just know it’s the best on the market and we’re proud to feature it. CLICK HERE for video. All AEIGIS® cushions are machine washable and dry-able. Most can be easily removed without any tools.
What is the advantage of T-6 Grade Aluminum versus other Aluminum or Steel?
Pound for pound, 6061-T6 is stronger than some steel and definitely lighter. The fact is that this is simply a high strength metal that is also used in building Aircrafts. It provides a much higher strength to weight ratio transferring the benefits to the end user. It is a more expensive material, however, you deserve the best and we stand behind it. This is why our Limited Lifetime Warranty is standard on all S-ERGO frames.
Does ISO 7176-19 Crash Tested S-ERGO Frames make a difference?
YES, building a wheelchair is not just welding frames and assembling it together. Finding the most effective geometries and weld methods is truly an art. We never sacrifice safety, in fact, we excel at it as one of the only manufactures that makes this a standard practice found in all S-ERGO frames. Further Reading on CRASH TEST WC19 vs ISO7176/19 Question: What is the difference between ANSI/RESNA WC19 and ISO 7176/19? Answer: The simple answer to this question is that compliance of a wheelchair with ANSI/RESNA WC19 (hereafter referred to as WC19) implies compliance with ISO 7176-19 (hereafter referred to as 7176-19) with two minor exceptions regarding a) the criteria for rearward head excursion of the test dummy and b) the allowed lateral spacing of wheelchair securement points, but the opposite is not true. However, before answering this question in greater detail, it should be emphasized that ANSI/RESNA WC19 (WC19) and ISO 7176/19 were developed together and with significant coordination and correspondence between the Working Group of the RESNA Wheelchair Standards Committee known as the Subcommittee on Wheelchairs and Transportation (SOWHAT) and the Working Group 6 of ISO TC73 SC1. In fact, much of the leadership and authorship for the two standards came from the same individuals. Although there was considerable exchange of information and discussion between the two standard-development groups, and every effort was made to harmonize the two standards during their nearly simultaneous developments, there are some differences in the two documents. These differences are primarily with regard to a more limited scope of wheelchair sizes covered by ISO 7176-19, which currently does not provide for testing of pediatric wheelchairs, and with regard to design and performance requirements other than the 48-kph, 20-g frontal impact test. There is also one primary difference in the method for conducting the frontal impact test in that WC19 specifies and, in fact, requires the use of a surrogate four-point strap-type tie down to secure the wheelchair on the sled platform. By comparison, ISO 7176-19 requires that the wheelchair be secured by a four-point strap-type tie down that complies with the frontal impact test of ISO 10542, which can be either a commercial tie down or the surrogate tie down. Scope of Standards The standards differ in scope in that ISO 7176-19 currently only applies to adult wheelchairs for which testing is conducted using a 168-lb anthropomorphic test device (ATD), better known as a midsize adult male crash-test dummy. WC19 also applies to pediatric wheelchairs for children six-years-old and above, and thus provides for conducting the frontal impact test using other appropriate size ATDs that are near, but under, the upper weight range for the design capacity of the wheelchair. Thus, a pediatric wheelchair can be tested to WC19 but it cannot officially be tested to 7176-19 at the present time. (Note that 7176-19 is currently being revised and the new version will include pediatric wheelchairs in the Scope). Design Requirements Securement Points Both standards include the same design requirement with regard to the type and number of wheelchair securement points, in that both standards require that the wheelchair provide four securement points for securement using a four-point, strap-type tiedown that comply with the same structural geometry specifications. However, the standard differ with regard to the opening geometry such that WC19 is more restrictive. In particular, the securement-point opening for WC19 must be 50-to-60 mm in length and 25 to 30 mm in width, whereas the opening required by 7176-19 must be greater than 50 mm in length and greater than 25 mm in width. Thus, an opening that is larger than 60 mm in length and/or larger than 30 mm in width would comply with 7176-19 but not with WC19. All securement openings that comply with WC19 will, however, comply with 7176-19. The standards also specify that these securement points must be located within certain zones relative to each other and the ground. These zones are the same in the side view for the two standards but are different in the top view. WC19 currently allows the securement points to be within 100 mm of each other laterally but 7176-19 doesn’t allow them to be closer than 250 mm. WC19 is, however, being revised and the lateral spacing requirements of WC19 will be the same as those in 7176-19 in the new version. Wheelchair-Anchored Belt Restraints The primary difference in the design requirements of the two standards is that WC19 requires that a wheelchair provide the wheelchair occupant with the option of using a wheelchair-anchored lap belt and that a wheelchair-anchored lap belt be used instead of a vehicle-anchored lap belt in the frontal impact test. 7176-19 allows a wheelchair to provide for, and be crash tested with, a wheelchair-anchored lap belt, or even wheelchair-anchored lap and shoulder belts (as does WC19), but it does not require it. However, the design requirements for the wheelchair-anchored lap belt are the same in both standards. Wheelchair size and Configuration WC19 also places design requirements on the size, mass, and configuration of a wheelchair. The wheelchair must:
- provide for a seated posture with a seatback angle of 30 degrees or less to the vertical (e.g., a mobility device that allows only for very recline postures does not comply),
- have a total mass of less than 182 kg (400 lb),
- have overall dimensions when measured according to ANSI/RESNA WC-93 (the standard for maximum overall dimensions) such that the maximum length and width do not exceed 1300 mm by 700 mm, respectively.
- a 48-kph frontal impact test
- accessibility of securement points using a standard hook gauge
- a test for tiedown clear paths and proximity to sharp edges,
- a test for lateral stability (or really lateral movement),
- a test for turning radius based on Section 5 of ANSI/RESNA wheelchair testing, and
- a test for wheelchair accommodation of vehicle-anchored belt restraints.
- WC19 requires that detachable seating systems must not separate from the wheelchair base frame at any attachment points, while 7176-19 is silent on this issue.
- WC19 requires that deformation of wheelchair securement points does not prevent disengagement of any tiedown hooks, while 7176-19 is silent on this.
- 7176-19 requires that removal of the ATD from the wheelchair after the test shall not require the use of tools (other than a hoist), while WC19 is silent on this point.
- WC19 does not allow the wheelchair to cause partial or complete failure of any part of the tiedown or restraint system, while 7176-19 is silent on this.
- The maximum allowed rearward head excursion in WC19 is 450 mm for the midsize adult male ATD while it is 400 mm in 7176-19.
- 7176-19 specifically states that locking mechanisms of tilt seating systems shall not show signs of failure after a test, while WC19 does not specifically refer to tilt locking mechanisms but rather includes this requirement under the requirement that “primary load carrying parts” shall not show signs of failure.
- WC19 allows the wheelchair securement points to be spaced laterally closer together, and
- WC19 allows 450 mm of rearward head excursion for the midsize male adult ATD during rebound, whereas 7176-19 allows only 400 mm or rearward head excursion.
- if the lateral spacing of the securement points on a wheelchair is 250 mm or greater, and
- the rearward ATD head excursion during the frontal impact test of the wheelchair is less than 400 mm,
- a wheelchair that complies fully with WC19 also complies with 7176-19.
Would I be able to wash my cushions?
Yes – Most wheelchair cushions come with a removable shell that can be washed and dried by machine. For the AEIGIS® cushions, they may be entirely washed without removal of a shell. There are also replacement cushions that you may purchase once they get older and you want to purchase brand new ones.
What is my Warranty?
Click here – Warranty may differ dependent on the product type and category. Please note warranty policy and registrations methods available.
California Proposition 65 FAQ
What is this warning?You may have seen the following warning label associated with our products, as well as on many other products from other manufacturers:
WARNING: This product can expose you to chemicals including DI(2-ETHYLHEXYL) PHTHALATE (DEHP), which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.The warning does not mean our products will necessarily cause cancer or other harm. Moreover, a Proposition 65 warning does not mean a product is in violation of any product-safety standards or requirements. In fact, the California government has clarified that “the fact that a product bears a Proposition 65 warning does not mean by itself that the product is unsafe.” The government has also explained, “You could think of Proposition 65 more as a ‘right to know’ law than a pure product safety law.” While we believe our products are not harmful when used as designed, we choose to provide the warning as a result of this California law.
What is Proposition 65?Proposition 65 is a broad law that applies to any company operating in California, selling products in California, or manufacturing products that may be sold in, or brought into, California. Proposition 65 mandates that the state of California maintain and publish a list of chemicals that are known to cause cancer, birth defects and/or other reproductive harm. The list, which must be updated annually, includes a wide variety of chemicals that can be found in many everyday items, such as dyes, solvents, drugs, food-additives, by-products of certain processes, pesticides, and tobacco products. The purpose of Proposition 65 is to ensure that people are informed about exposure to these chemicals. Proposition 65 also requires warnings to be placed on any product, product packaging, or literature accompanying a product that contains or may contain any of the more than 800 chemicals that the California Air Resources Board considers harmful. As noted above, many of the elements listed under Proposition 65 have been routinely used in everyday consumer items for years without documented harm. A warning must be given if the listed chemical is merely present in a product unless a business demonstrates that the exposure it causes poses “no significant risk”. With respect to carcinogens, the “no significant risk” level is defined as the level that is calculated to result in not more than one excess case of cancer in 100,000 individuals exposed over a 70-year lifetime. In other words, if you are exposed to the chemical in question at this level every day for 70 years, theoretically, it will increase your chances of getting cancer by no more than 1 case in 100,000 individuals so exposed. With respect to reproductive toxins, the “no significant risk” level is defined as the level of exposure that, even if multiplied by 1,000, will not produce birth defects or other reproductive harm. In other words, the level of exposure is below the “no observable effect level,” divided by 1,000. (The “no observable effect level” is the highest dose level that has not been associated with observable reproductive harm in humans or test animals.) A Proposition 65 warning generally means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the “no significant risk level”; or (2) the business has chosen to provide a warning simply based on it’s knowledge about the presence of a listed chemical without attempting to evaluate the exposure. Karman Healthcare has chosen to provide a warning based on it’s knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure, as not all of the listed chemicals provide exposure limit requirements. With Karman Healthcare products, the exposure may be negligible or well within the “no significant risk” range. However, out of an abundance of caution, Karman Healthcare has elected to provide the Proposition 65 warnings.
Why does Karman Healthcare include this warning?The penalties for not complying with Proposition 65 are high. As a result of the potential penalties, and because there is no penalty for providing an unnecessary warning or notice, Karman Healthcare, as well as many other manufacturers, have elected to provide the Proposition 65 notice on all of our products out of an abundance of caution in order to avoid the potential for liability. I purchased this product outside of California; why is it included? Karman Healthcare products are sold nationwide. It would be extremely difficult and costly to determine which products will be ultimately sold or brought into California. Therefore, to ensure compliance with Proposition 65 requirements, Karman Healthcare has decided to include these warnings on all of our products, regardless of origin. For more information about Proposition 65 please visit: https://www.p65warnings.ca.gov/ or https://oehha.ca.gov/proposition-65
Orders & Returns
I just placed an order, when will my order ship?
Most online and over the phone orders ship out same day, if not within 24-48 hours after payment is received. Various ship times may occur based on customized orders and options selected.
What is the Return policy?
Our return policy states you have 14 days from receipt of the product to request a return. Once the request has been made, you have the remainder of 30 days to return the unit. There is a 10% restocking fee and all freight charges must be paid: the original shipping will be deducted from the refund and you must ship the unit to us.
I just received my order and something is missing/damaged
Claims for shortage, errors in delivery or defects apparent on individual inspection must be made in writing to Karman within five (5) calendar days after receipt of shipment. Buyer’s failure to give timely notice of the same shall constitute unqualified acceptance of such shipment.
I just received my order and it is the wrong product
Customer must notify Karman of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Karman are returnable through RMA procedure, provided that products are received within thirty (30) days of receipt.
I did not know about the Return Policy
The policy, listed on the website and communicated verbally by our customer service staff, states you have 14 days from receipt of the product to request a return. Once the request has been made, you have the remainder of 30 days to return the unit. There is a 10% restocking fee and all freight charges must be paid: the original shipping will be deducted from the refund and you must ship the unit to us.
The restocking fee is too high
As is standard with our policy, which can be found on our website, the restocking fee is standard at 10%.
Can I receive a prepaid return label?
We typically do not provide return labels, however, should an exception be made and one be provided to you, the cost of return shipping will be deducted from your refund. Please note that a prepaid return label can delay your refund up to one week.
Can I speak to a manager?
Please ensure to leave your contact information pertaining to any matters to our customer service department. An appropriate manager will reach out when available, however please be sure to refer to our policies all of which can be found on the FAQ or Returns Policy
Funding Source Questions
What funding source is available to buy my wheelchair?
“In the U.S. there are various funding sources for purchasing your manual wheelchair. Some of Dealers even offer Zero Percent Interest Financing*
- Medicaid, SCHIP, Medicare and other government insurance plans or programs
- Private Insurance (HMO, PPO, etc.)
- Early intervention programs
- Groups in your community such as Rotary clubs, Lions, etc.
- Disability groups such as MDA, MS Society, etc.
What is Medicaid?
Medicaid is a health program for eligible low-income parents, children, seniors, and people with disabilities. It is jointly funded by the states and federal government, and is managed by the states, with each state having its own set of guidelines for eligibility. Medicaid programs vary from state to state, but all states are required to offer a comprehensive set of services to meet Federal requirements for coverage of children’s health care (from birth to age 21) under their program called Early Periodic Screening, Diagnosis and Treatment (EPSDT). Because of EPSDT, Medicaid can be a good source of funding support for children who use wheelchairs. Please refer to http://www.cms.hhs.gov/MedicaidGenInfo/ for more detailed information. *rules and restrictions may apply
What is Medicare?
Medicare is the federally funded medical plan for Americans age 65 and over that covers medical expenses such as doctor’s visits, hospital stays, drugs and other treatment. It is also an important source for funding wheelchairs and other durable medical equipment. Medicare Part B is the part of Medicare that pays for wheelchairs. When it comes to your wheelchair, consumers and rehabilitation technology suppliers must deal with the Durable Medical Equipment Regional Carrier that serves your state.”
Is My Karman Manual Wheelchair covered by my private insurance plan?
Many wheelchairs are reimbursable by private and other insurance companies, but all policies are not the same. Check with your insurance carrier for information on what your policy covers, or contact your local DME (Durable Medical Equipment) provider and speak with their reimbursement specialist. If you have any problems with any “IN NETWORK” insurance companies and have a hard time, just contact us first.
What is a Med Waiver?
A Medicaid Waiver Program covers services not usually covered by Medicaid, which may include medical equipment. These programs are available in many states and typically are targeted to specific disability or age populations. States may offer a variety of services to consumers under an HCBS waiver program and the number of services that can be provided is not limited. These programs may provide a combination of both traditional medical services (i.e. dental services, skilled nursing services) as well as non-medical services (i.e. respite, case management, environmental modifications). States have the discretion to choose the number of consumers to serve in a HCBS waiver program. Once approved by CMS, a state is held to the number of persons estimated in its application but has the flexibility to serve greater or fewer numbers of consumers by submitting an amendment to CMS for approval. The Federal government cannot determine eligibility for Medicaid, including waiver and demonstration projects. Each state has its own process and criteria for participation. If you are looking for information about how to apply for Medicaid, including waiver and demonstration programs in your state, please contact your state Medicaid agency.”
Will Medicare or Medicaid pay for my Karman Wheelchair?
In the U.S., many wheelchairs are reimbursed by Medicare or Medicaid. Please ask your local DME provider for assistance and information on funding in your area.
What is the medical billing code for Karman Manual Wheelchairs?
Our wheelchairs are classified as Durable Medical Equipment and have been assigned HCPCS Codes. Please refer to our HCPCS Code List to view our suggested codes.
What is a HCPCS Code?
Healthcare Common Procedure Coding System numbers, are numbers assigned to every task, service and product a medical practitioner may provide to a patient. Products are classified based on similarities in function and if the products exhibit significant therapeutic differences from other products. Since everyone uses the same codes, it ensures uniformity throughout the medical community. For a detailed overview, please refer to http://www.cms.hhs.gov/MedHCPCSGenInfo/. Click here to see HCPCS codes.
What is a Letter of Medical Necessity or Justification Letter?
A Letter of Medical Necessity or Justification Letter tells what type of medical equipment is needed due to a verifiable medical condition or impairment. This letter must be written by a physician or therapist and is submitted to your payer. This letter explains the clinical need for the recommended equipment to the payer. Sample Letter
How do I become a new dealer?
Just CLICK HERE and fill out the Dealer Application. Please make sure that your staff fully understand all terms and conditions when establishing a B2B relationship with Karman. This includes all policies that we have listed on our website and can be found on lower end of our website. There are many resources that can help you with HCPCS codes, order forms, marketing campaigns etc.
How do I get on the dealer locator?
First you must be an active dealer. If you are already set up, please send all information to firstname.lastname@example.org for processing. We would be more than happy to list you and also ensure that you have the most updated information for our service network. Please keep us informed on any stocked items you have by sending stock updates to the same email. Thank you.
What Karman wheelchair models should I stock?
We recommend that you speak with your sales representative first. Please contact us at 626-581-2235 and discuss with your sales representative on which matching models would best serve your demographic and business model. If you are in an under serviced geography, then we suggest that that you stock both our best sellers and economy models as well to provide a wider spectrum of products well representing our brand.
As a dealer how do I place an order?
Once a Dealer Application is completed, your Dealer Locator data will be uploaded, and you will be assigned a Dealer Number. Dealers are encouraged to send in purchase orders to email@example.com. If you’re an internet dealer, we are also integrated with Commerce Hub for ease of order processing and live data. We also accept order by fax 626-581-2335 or just call us at 626-581-2235. Please include: 1. Your Dealer Number 2. Exact SKU you require 3. Quantity 4. PO # / Price 5. Ensure that your Account is Active *Karman reserves the right to Refuse Service for any non-compliant Dealers withing our Company Guiding Principles and Policies
What is the dimensions of a wheelchair?
Each product landing page has a full resource of information from product specs, shipping dimensions, and even UPC Codes. Here is a list of all dimensions printable all in one document. CLICK HERE.
How do I best get to know the entire Karman Wheelchair Line up?
Learning the products by category or tutorial videos is one of the best ways. Another way is to go directly to our RESOURCES PAGE by CLICKING HERE where you will have access to ICD-9 Codes, HCPCS Codes, Order Forms, Warranty, Owner’s Manual, and even high resolution posters you can print and post in your sho
What is the Return policy?
Our return policy states you have 14 days from receipt of the product to request a return. Once the request has been made, you have the remainder of 30 days to return the unit. There is a 15% restocking fee and all freight charges must be paid: the original shipping will be deducted from the refund and you must ship the unit to us.