Warranty Policy

Please refer to the warranty card included with your product for full details. Warranty is void on wheelchairs that have had the serial number tag removed and/or altered. If a recall or field action is issued, Karman will identify affected units and notify your dealer with instructions for resolution.

Why Warranty Registration Helps

Registering your product allows us to:

Confirm warranty eligibility

Quickly retrieve your product information

Provide faster service

Your product includes a warranty to protect you and ensure long-lasting performance.

Register Your Warranty

Who is Eligible?

The warranty applies only to the original purchaser upon the original delivery of the product and is not transferable.

Warranty Claim Requirements

To process a warranty claim, the following must be provided:

  • A warranty registration card on file or a copy of your purchase invoice with the purchase date
  • Serial number

Warranty Start Dates

  • For consumers: begins on the date of purchase
  • For resellers: begins on the invoice date from Karman if not yet sold to a consumer

How to Submit a Warranty Claim

  1. Contact your authorized Karman dealer where the item was originally purchased.
  2. Dealer will assist with evaluation and next steps.
  3. All warranty repairs or replacements require prior authorization from Karman.
  4. Products must be shipped with prepaid freight, unless otherwise instructed.

 Karman may issue a call tag when appropriate and depending on the situation.

What’s Not Covered

Please note that the warranty does not cover the below items. They are the responsibility of the product owner:

  • Normal wear-and-tear parts (e.g., upholstery, tires, arm pads, grips)
  • Damage due to improper use, accidents, neglect, or improper storage
  • Unauthorized modifications or repairs
  • Products with altered or removed serial number tags
  • Cosmetic damage not affecting function

What’s Covered

See below to find what is covered for your product:

 

Ergonomic Wheelchairs

PRODUCTLIMITED LIFETIME FRAME6 MONTHS PARTS1 YEAR FRAMENO WARRANTY *Tires/Tubes *Upholstery/Pads *Handle GripsPRODUCT SPECIFIC
S-ERGO 115XX X 
S-ERGO 125XX X 
S-ERGO 305XX X 
S-ERGO FlightXX X 
S-ERGO LiteXX X 
S-ERGO ATXXX X 

 

Lightweight Wheelchairs

PRODUCTLIMITED LIFETIME FRAME6 MONTHS PARTS1 YEAR FRAMENO WARRANTY *Tires/Tubes *Upholstery/Pads *Handle GripsPRODUCT SPECIFIC
FlexxXX X 
802-DY XX X 
LT-700T XXX 
LT-800T XXX 
LT-980XX X 
LT-K5XX X 

 

Transport Wheelchairs

PRODUCTLIMITED LIFETIME FRAME6 MONTHS PARTS1 YEAR FRAMENO WARRANTY *Tires/Tubes *Upholstery/Pads *Handle GripsPRODUCT SPECIFIC
LT-1000-HB XXX 
LT-2000 XXX 
T-2000 XXX 
T-900 XXX 
TV-10A XXX 
S-115-TPXX X 
S-2501XX X 
VIP-515-TPXX X 
VIP2-TRXX X 
KM-5000-TPXX X 
MVP-502-TPXX X 

 

Standard Wheelchairs

PRODUCTLIMITED LIFETIME FRAME6 MONTHS PARTS1 YEAR FRAMENO WARRANTY *Tires/Tubes *Upholstery/Pads *Handle GripsPRODUCT SPECIFIC
KN-700T XXX 
LT-700T XXX 
LT-800T XXX 
LT-770Q XXX 

 

Bariatric Wheelchairs

PRODUCTLIMITED LIFETIME FRAME6 MONTHS PARTS1 YEAR FRAMENO WARRANTY *Tires/Tubes *Upholstery/Pads *Handle GripsPRODUCT SPECIFIC
KM-8520X-20 KM-8520X-22XX X 
KN-920W XXX 
KN-922W XXX 
KN-924W-26-28 XXX 
T-900 XXX 
KN-880 XXX 
MVP-502
MVP-502-TP		XX X 
KM-5000F
KM-5000-TP		XX X 

 

Rollators & Walkers

PRODUCTLIMITED LIFETIME FRAME6 MONTHS PARTS1 YEAR FRAMENO WARRANTY *Tires/Tubes *Upholstery/Pads *Handle GripsPRODUCT SPECIFIC
R-3600 XXX 
R-4100 XXX 
R-4100N XXX 
R-4600 XXX 
R-4608 XXX 
R-4700 XXX 
KW-200 XXX 

 

Reclining & Tilt In Space Wheelchairs

PRODUCTLIMITED LIFETIME FRAME6 MONTHS PARTS1 YEAR FRAMENO WARRANTY *Tires/Tubes *Upholstery/Pads *Handle GripsPRODUCT SPECIFIC
MVP-502-MS
MVP-502-TP		XX X 
KM-5000-MS
KM-5000-TP		XX X 
KN-880 XXX 
VIP-515-MS
VIP-515-TP		XX X 
VIP2-TRXX X 

 

Standing Wheelchairs

PRODUCTLIMITED LIFETIME FRAME1 YEAR PARTS3 YEARS FRAMENO WARRANTY *Tires/Tubes *Upholstery/Pads *Handle GripsPRODUCT SPECIFIC
XO-101 Electrical; Motor/TransaxleXX 
XO-202 Electrical; Motor/TransaxleXX 
XO-505 Electrical; Motor/TransaxleXX 
XO-55  XX 

    • by: royston
    • 5 years ago

    I have a lightweight wheelchair S/N BR2101534 that I purchased on August 5 , 2021 and I need a very small crescent shaped metal part that is cast metal and works in the left brake assembly as a stabilizer bar. It broke in two pieces and the left brake does not work very well if at all. If I can get the inch long part I can easily install it myself since I have the required wrenches.

    • by: Karman XO-202 Electric Standing Wheelchair Review 2022
    • 5 years ago

    […] warranty information for the Karma XO-202 electric standing wheelchair is outlined in the user manual. To […]

    • by: Shawn Brennan
    • 4 years ago

    Help looks like I accidently order 2 transport chair the firsht didnt show up in email soI reordered I just need the $351.00 order not the other please correct verify and refund me asap That is my rent money due next week thank you

    • by: Keith Ricci
    • 4 years ago

    I need someone to call me back about the reclining chair I received. Problems with assembly.
    774-226-5365

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