Dealer Terms & Conditions

Following are the terms and conditions established by Karman Healthcare as a necessity over time to protect the quality and assurance of your company, our vendors, our dealers, and us.

Shipping and Handling:

Karman Healthcare Inc. will prepay shipping and handling charges and add them to your invoice. All orders are shipped by the appropriate courier service, according to the type of unit, quantity ordered and best freight quote.

–Special Shipping Services—

  • Signature Verification
  • Expedited Shipping
  • Shipping outside 48 contiguous states/international shipments
  •  Insured Shipping

(please email- orders@karmanhealthcare.com for quote or confirmation)

Payment Terms:

New customers must prepay by check or credit card until credit can be established and the terms and conditions form has been signed and returned to Karman. We reserve the right to deny credit or withdraw credit terms for delinquent accounts. Late fees will be added to all invoices that are past due. Terms are net 30 days upon credit approval. Interest charges of 1.5% per month will apply to all past due accounts. Past due accounts will not be eligible for monthly specials. In the event that any third parties are employed to collect any outstanding balance, the purchaser is responsible for any collections costs, including attorney’s fees, whether or not litigation has commenced, and all cost of litigation incurred.

Return Policy:

Return authorization must be obtained in advance from Karman. No return of any kind will be accepted after fourteen (14) calendar days from the invoice date and shipped back within 30 days shipped freight prepaid. Goods accepted for credit upon return will be subject to a 15% handling/restocking charge and all transportation charges must be prepaid. For orders being returned for exchange in color, size, etc. the restocking fee will be reduced to 5%. Custom-made goods are not subject to return under any circumstances.

In no case are goods to be returned without first obtaining an R.M.A number (Returned Merchandise Authorization). Return authorization number must be marked on the outside of the box and ship back to Karman. All freight charges including the 1st way from Karman to the customers will not be credited or refunded.

Damage Freight Claims:

Examine and test all shipments upon delivery. No product with damage/defect will be accepted back after 5 days of receipt. Visible damage and/or carton shortage must be noted on the carrier’s delivery receipt and/or packing list.

Warranties:

Please refer to the warranty card attached to each product for more information on policies and procedures. All warranty repairs or replacements must have prior authorization from Karman with freight prepaid. Karman reserves the right to issue call tags for any warranty repairs which is situation dependent. Karman no longer requests that customers register their product online, with dealers, or complete a warranty registration card.

Should a field action or recall occur Karman will identify the affected units and contact your Karman dealer with instructions for resolution. Warranty registration helps and are still advised to ensure records are quickly retrieved with corresponding customer and serial number for your medical equipment.  Thank you for filling out.

KARMAN WARRANTY REGISTRATION FOR END USERS

Marketing:

Companies must have approval by Karman Healthcare Inc. to market products online or through mailed catalog promotion. At any time Karman Healthcare Inc. has the right to revoke marketing privileges to any company. Once revoked, the company must remove all Karman products on purchasing listings as the company and Karman Healthcare Inc. will no longer have further business relations. All dealers should comply with our MAP (minimum advertised pricing) policy.

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