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Returns Policy & Frequently Asked Questions
In order to process your return as efficiently as possible, please follow the instructions below carefully. Failure to follow these instructions may result in a delay in processing your return or have the credit denied.
Non Returnable Products
- Products purchased more than thirty (30) days from ship date
- Configured wheelchairs, special or custom products made to customer specifications or sold as non-returnable
- Products returned in altered or damaged packaging, or in packaging other than original packaging
- Package and/or product broken, breached, damaged or unsellable condition
- Returns prohibited by state law*
- All seating components must be returned inside original sealed plastic bags
- Issuance of a RMA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review and acceptance of RMA product back in Karman Inventory and is subject to the other terms of this policy
*Each state has individual Pharmacy laws, all returns are subject to approval of Karman Regulatory Affairs
What is your returns policy?
Please contact your local provider or internet dealer from whom you purchased the Karman product from to find out what their return policy is and how to process a return. If you purchased online, you can often find the providers policy on their respective website. You may refer to our Return Policy if you purchased directly from Karman Healthcare Inc.
Products purchased from an authorized reseller, we are unable to process returns directly since we do not have your funds. RMAs are only issued to dealers that have an active account with Karman Healthcare.
Short Shipment and Freight Damage
Claims for shortage, errors in delivery or defects apparent on individual inspection must be made in writing to Karman within five (5) calendar days after receipt of shipment. Buyer’s failure to give timely notice of the same shall constitute unqualified acceptance of such shipment.
Damages or Shortages
In an effort to reduce the potential in delaying a resolution of a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. Furthermore, after receipt of products, inspection to obvious damage to product, packaging and/or shortages, must be noted on the carrier’s freight bill or bill of lading (BOL) and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company.
Customer must notify Karman of any damages in transit or any of the aforementioned possible situations within two (2) business days of receipt, or Karman shall have no obligations to process credit or arrange for the product replacement. Contact a Karman Service representative at 626-581-2235 or a Karman sales representative to report damages or shortages.
Products Shipped in Error by Karman
Customer must notify Karman of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Karman are returnable through RMA procedure, provided that products are received within thirty (30) days of receipt
RMA (Returns Merchandise Authorization), Fee Schedule, & Procedure
Return authorization must be obtained in advance from Karman. No return of any kind will be accepted after fourteen (14) calendar days from the invoice date and shipped back within 30 days shipped freight prepaid. Goods accepted for credit upon return will be subject to a 15% handling/restocking charge and all transportation charges must be prepaid.
For orders being returned for exchange in color, size, etc. the restocking fee will be reduced to 10%. Any returns thereafter will be a case by base basis depending product, situation, and subject to a fee ranging from 25-50% restocking fee, plus a minimum of $25 processing.
Custom-made goods are not subject to return under any circumstances. In no case are goods to be returned without first obtaining an RMA (Returned Merchandise Authorization) number. Return authorization number must be marked on the outside of the box and ship back to Karman. All freight charges including the 1st way from Karman to the customers will not be credited or refunded.
Karman will credit any freight and/or handling fee on the original order paid by the customer on returns that are due to a Karman Healthcare error, and if all items on the invoice are being returned.