Thank you for purchasing a Karman product.

Please refer to the warranty card attached to each product for more information on policies and procedures. The warranty is extended only to the original purchase and delivery of the product.  Warranty is not transferable.  Parts or materials which are subjected to normal wear and tear which must be replaced / repaired are the owner’s responsibility.  Damaged caused by user negligence, accidental damages intentional or not are not covered under Factory warranty policy.  Arm pads and upholsteries are not covered by our warranty policy.   It is recommended that any claims under warranty be returned to the authorized dealer for service through whom it was purchased from.

If Warranty Registration Card is not on file for the claim product, then a copy of the invoice with the date of purchase must be provided.  The warranty period for the consumer commences on the purchase date of the seller.  the warranty period for the seller, if the products are not to be sold to a consumer, commences on the invoice date from Karman.  warranty is void on wheelchairs that have had the serial # tag removed and/or altered.

Furthermore, products which have been subjected to negligence, abuse, improper storage, or handling, improper operation, any modifications, misuse are not covered under the warranty policy.

All warranty repairs or replacements must have prior authorization from Karman with freight prepaid. Karman reserves the right to issue call tags for any warranty repairs, which is situation dependent. Should a field action or recall occur. Karman will identify the affected units and contact your Karman dealer with instructions for resolution. Warranty registration are still advised.  To ensure records are quickly retrieved with corresponding customer and serial number for your medical equipment. Thank you for filling out this form.  Please see RMA policy for further details, rules, and restrictions.

Register your Warranty

Product Warranty

Ergonomic Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
S-ERGO 105 X X    X   S-100 series Manual/Warranty
S-ERGO 106 X X    X    S-100 series Manual/Warranty
S-ERGO 115 X X    X   S-100 series Manual/Warranty
S-ERGO 125 X X   X   S-100 series Manual/Warranty
S-ERGO 305 X X   X   S-300 series Manual/Warranty
S-ERGO Flight X X   X    S-2512 series Manual/Warranty
S-ERGO Lite X  X   X    S-2501 series Manual/Warranty
S-ERGO ATX X  X   X   S-ERGO ATX Manual/Warranty

 

Lightweight Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
802-DY X     X 6 months parts 802-DY Manual/Warranty
KM-802F X     X 6 months parts KM-802F series Manual/Warranty
KM-3520 X     X 6 months parts KM-3520 series Manual/Warranty
KM-9020 X     X 6 months parts KM-9020 series Manual/Warranty
LT-700T     X X 6 months parts KN-700 series Manual/Warranty
LT-800T     X X 6 months parts  KN-800 series Manual/Warranty
LT-980 X     X 6 months parts LT-980 Manual/Warranty
LT-K5 X     X 6 months parts LT-K5 Manual/Warranty

 

Transport Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
KM-2020 X
  X 6 months parts KM-2020 series Manual/Warranty
KM-5000-TP X
  X 6 months parts KM-5000 series Manual/Warranty
MVP-502-TP X
  X 6 months parts MVP-502 series Manual/Warranty
LT-1000-HB     X X 6 months parts LT-1000 series Manual/Warranty
LT-2000     X X 6 months parts LT-2000 series Manual/Warranty
S-115-TP X X   X
S-115 series Manual/Warranty
T-900     X X 6 months parts T-900 series Manual/Warranty
T-2700     X X 6 months parts T-2700 series Manual/Warranty
S-2501 X     X 6 months parts S-2501series Manual/Warranty
TV-10A     X X 6 months parts TV-10A series Manual/Warranty
VIP-515 X
  X 6 months parts VIP-515 series Manual/Warranty

Standard Wheelchairs

PRODUCT  LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
KN-700T     X X 6 months parts KN-700 series Manual/Warranty
KN-800T     X X 6 months parts KN-800 series Manual/Warranty
LT-700T     X X 6 months parts LT-700 series Manual/Warranty
LT-800T     X X 6 months parts LT-800 series Manual/Warranty

Bariatric Wheelchairs

PRODUCT  LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
KM-BT10-22W KM-BT10-24W KM-BT10-26W KM-BT10-26W KM-BT10-28W KM-BT10-30W X
  X 6 months parts KMBT10series Manual/Warranty
KM-8520W KM-8520-22W X
  X 6 months parts KM8520 series Manual/Warranty
KN-920W     X X 6 months parts KN-920 series Manual/Warranty
KN-922W     X X 6 months parts KN-922 series Manual/Warranty
KN-924W KN-926W KN-928W     X X 6 months parts KN-924 series Manual/Warranty
T-920 T-922     X X 6 months parts T-900 series Manual/Warranty
KN-880-NE KN-880-WE     X X 6 months parts KN-880 series Manual/Warranty
MVP-502 MVP-502-TP X
  X 6 months parts MVP-502-Manual/Warranty
KM-5000F KM-5000-TP X
  X 6 months parts KM-5000 series Manual/Warranty

 

Rollators/ Walkers

PRODUCT   LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
R-3600     X 6 months parts Rollator Manual/Warranty
R-4100     X 6 months parts Rollator Manual/Warranty
R-4100N     X 6 months parts Rollator Manual/Warranty
R-4200     X 6 months parts Rollator Manual/Warranty
R-4600     X 6 months parts Rollator Manual/Warranty
R-4602     X 6 months parts Rollator Manual/Warranty
R-4608     X 6 months parts Rollator Manual/Warranty
R-4700     X 6 months parts Rollator Manual/Warranty
R-4800     X 6 months parts Rollator Manual/Warranty
KW-100     X 6 months parts Rollator Manual/Warranty

Reclining/ Tilt In Space Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
MVP-502-MS MVP-502-TP X
  X 6 months parts MVP-502-Manual/Warranty
KM-5000-TP KM-5000-MS X
  X 6 months parts KM-5000 series Manual/Warranty
KN-880     X X 6 months parts KN-880 series Manual/Warranty
VIP-515-TP VIP-515-MS X
  X 6 months parts VIP-515 series Manual/Warranty

 

Stand Up Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
XO-101       X  3 YEARS FRAME; 1 YEAR ELECTRICAL; 1 YEAR MOTOR / TRANSAXLE XO-101 Manual/Warranty
XO-202       X  3 YEARS FRAME; 1 YEAR ELECTRICAL; 1 YEAR MOTOR / TRANSAXLE XO-202 Manual/Warranty
XO-505       X  3 YEARS FRAME; 1 YEAR ELECTRICAL; 1 YEAR MOTOR / TRANSAXLE XO-505 Manual/Warranty

4 thoughts on “Warranty Policy

  1. Keith Ricci says:

    I need someone to call me back about the reclining chair I received. Problems with assembly.
    774-226-5365

  2. Shawn Brennan says:

    Help looks like I accidently order 2 transport chair the firsht didnt show up in email soI reordered I just need the $351.00 order not the other please correct verify and refund me asap That is my rent money due next week thank you

  3. Pingback: Karman XO-202 Electric Standing Wheelchair Review 2022

  4. royston says:

    I have a lightweight wheelchair S/N BR2101534 that I purchased on August 5 , 2021 and I need a very small crescent shaped metal part that is cast metal and works in the left brake assembly as a stabilizer bar. It broke in two pieces and the left brake does not work very well if at all. If I can get the inch long part I can easily install it myself since I have the required wrenches.

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