You did all the necessary research, check the reviews and ratings and you had a great initial consultation.  Now you are ready to select your power wheelchair provider. You need to know the reputation of the professional provider and what services you should reasonably expect from them.

Here are a few things you should expect from your power wheelchair provider – a response in a proficient manner, prompt return of phone calls, maintain appointments, carry out repairs as quickly as possible and efficiently take care of paperwork.

Open Communication with Your Local Dealer

A good provider will be aware of your functional, physiological and technical requirements. They should make a concerted effort to openly communicate with you and really hear what your concerns and issues are.

If they are not clear on anything, they should make sure they can get the info you require. If they are not experienced in providing for your specific needs, find another provider who is. They should be able to point you in the right direction of someone who has the expertise you require.

Gathering Information Before Your Purchase

The provider needs to have a full understanding of your specific power wheelchair and the applications that your chair is best suited for. They should also be able to provide you with a number of options that will satisfy all of your requirements. The provider should also talk to you about the various pricing and funding opportunities available to you. They should make you fully aware of your financial obligations.

The provider should let you know that the final decision on your power chair supplier is yours. You also need to be aware of the complaint resolution procedures of the provider.

When it comes to ordering, fitting, assembly, updating delivery as well as follow-up consultations with respect to any product adjustments, all should be taken care of by the provider.

Protecting Yourself from Bad Dealers

The provider needs to guarantee the quality of the equipment, the required ongoing support as well as extended services.

The customer’s confidentiality has to be maintained by the provider, and they cannot discriminate against customers based on race, gender, creed, sexual orientation or disability.

The right to choose your power wheelchair provider has become very complex with Managed healthcare. You need to read the fine print if the insurer demands that you deal with a specific provider. Know what your options are if your insurer is forcing you to work with a provider not of your choosing.


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