Terms & Conditions

These Terms and Conditions outline the policies that protect the quality and assurance of your company, our vendors, our dealers, and us. By purchasing from Karman Healthcare, you agree to the following terms covering shipping, payments, returns, warranties, and marketing guidelines.

Shipping and Handling

Shipping and handling charges are prepaid by Karman Healthcare Inc. and added to your invoice. All orders are shipped using the most suitable carrier based on product type, order quantity, and best available freight quote.

Special Shipping Services:

• Signature Verification
• Expedited Shipping
• Shipping outside the 48 contiguous U.S. states / International Shipments
• Insured Shipping

For quotes or confirmation, please contact us at orders@karmanhealthcare.com

Payment Terms

New customers must prepay by credit card or check until credit terms are established. A completed and signed Terms & Conditions form is required for all accounts. We reserve the right to deny credit or withdraw credit terms for delinquent accounts.

• Late fees will be added to all invoices that are past due.
• Terms are net 30 days upon credit approval.
• Interest charges of 1.5% per month will apply to all past due accounts.
• Past due accounts will not be eligible for monthly specials.

In the event that any third parties are employed to collect any outstanding balance, the purchaser is responsible for any collections costs, including attorney’s fees, whether or not litigation has commenced, and all cost of litigation incurred.

Return Policy

Return authorization must be obtained in advance from Karman. In no case are goods to be returned without first obtaining an R.M.A number (Returned Merchandise Authorization). Return authorization number must be marked on the outside of the box and ship back to Karman. All freight charges including the 1st way from Karman to the customers will not be credited or refunded.

• No return of any kind will be accepted after fourteen (14) calendar days from the invoice date and shipped back within 30 days shipped freight prepaid.
• Goods accepted for credit upon return will be subject to a 15% handling/restocking charge and all transportation charges must be prepaid.
• For orders being returned for exchange in color, size, etc. the restocking fee will be reduced to 5%.
• Custom-made goods are not subject to return under any circumstances.

Damage Freight Claims

Examine and test all shipments upon delivery. No product with damage/defect will be accepted back after 5 days of receipt. Visible damage and/or carton shortage must be noted on the carrier’s delivery receipt and/or packing list.

Warranties

Please refer to the warranty card included with your product for detailed warranty coverage and procedures.

• All warranty repairs or replacements require prior authorization from Karman with freight prepaid.
• Karman reserves the right to issue call tags for any warranty repairs which is situation dependent.
• While product registration is not required, it is recommended for quicker service and serial number verification for your product.
• If there is a field action or recall occur, Karman will identify the affected units and contact your Karman dealer with instructions for resolution.

For end users, click here for the Karman warranty registration form.

Marketing

Companies must have approval by Karman Healthcare Inc. to market products online or through mailed catalog promotion. At any time Karman Healthcare Inc. has the right to revoke marketing privileges to any company. Once revoked, the company must remove all Karman products on purchasing listings as the company and Karman Healthcare Inc. will no longer have further business relations. All dealers should comply with our MAP (minimum advertised pricing) policy.