Warranty Policy

Warranty Policy

Please refer to the warranty card included with your product for full details. Warranty is void on wheelchairs that have had the serial # tag removed and/or altered. If a recall or field action is issued, Karman will identify affected units and notify your dealer with instructions for resolution.

Why Warranty Registration Helps

Registering your product allows us to:

Confirm warranty eligibility

Quickly retrieve your product information

Provide faster service

Your product includes a warranty to protect you and ensure long-lasting performance.

Who is Eligible?

TThe warranty applies only to the original purchaser upon the original delivery of the product and is not transferable.

Warranty Claim Requirements

To process a warranty claim, one of the following must be provided:

  • A Warranty Registration Card on file, or
  • A copy of your purchase invoice with the purchase date

Warranty Start Dates

  • For consumers: begins on the date of purchase
  • For resellers: begins on the invoice date from Karman if not yet sold to a consumer

How to Submit a Warranty Claim

  1. Contact your authorized Karman dealer where the item was originally purchased.
  2. Dealer will assist with evaluation and next steps.
  3. All warranty repairs or replacements require prior authorization from Karman.
  4. Products must be shipped with prepaid freight, unless otherwise instructed.

 Karman may issue a call tag when appropriate and depending on the situation.

What’s Not Covered

Please note that the warranty does not cover the below items. They are the responsibility of the product owner:

  • Normal wear-and-tear parts (e.g., upholstery, tires, arm pads, grips)
  • Damage due to improper use, accidents, neglect, or improper storage
  • Unauthorized modifications or repairs
  • Products with altered or removed serial number tags
  • Cosmetic damage not affecting function

What’s Covered

See below to to find what is covered for your product:

Ergonomic Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
S-ERGO 105 X X X S-100 series Manual/Warranty
S-ERGO 106 X X X S-100 series Manual/Warranty
S-ERGO 115 X X X S-100 series Manual/Warranty
S-ERGO 125 X X X S-100 series Manual/Warranty
S-ERGO 305 X X X S-300 series Manual/Warranty
S-ERGO Flight X X X S-2512 series Manual/Warranty
S-ERGO Lite X X X S-2501 series Manual/Warranty
S-ERGO ATX X X X S-ERGO ATX Manual/Warranty

Lightweight Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
802-DY X X 6 months parts 802-DY Manual/Warranty
KM-802F X X 6 months parts KM-802F series Manual/Warranty
KM-3520 X X 6 months parts KM-3520 series Manual/Warranty
KM-9020 X X 6 months parts KM-9020 series Manual/Warranty
LT-700T X X 6 months parts KN-700 series Manual/Warranty
LT-800T X X 6 months parts KN-800 series Manual/Warranty
LT-980 X X 6 months parts LT-980 Manual/Warranty
LT-K5 X X 6 months parts LT-K5 Manual/Warranty

Transport Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
KM-2020 X X 6 months parts KM-2020 series Manual/Warranty
KM-5000-TP X X 6 months parts KM-5000 series Manual/Warranty
MVP-502-TP X X 6 months parts MVP-502 series Manual/Warranty
LT-1000-HB X X 6 months parts LT-1000 series Manual/Warranty
LT-2000 X X 6 months parts LT-2000 series Manual/Warranty
S-115-TP X X X S-115 series Manual/Warranty
T-900 X X 6 months parts T-900 series Manual/Warranty
T-2700 X X 6 months parts T-2700 series Manual/Warranty
S-2501 X X 6 months parts S-2501series Manual/Warranty
TV-10A X X 6 months parts TV-10A series Manual/Warranty
VIP-515 X X 6 months parts VIP-515 series Manual/Warranty

Standard Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
KN-700T X X 6 months parts KN-700 series Manual/Warranty
KN-800T X X 6 months parts KN-800 series Manual/Warranty
LT-700T X X 6 months parts LT-700 series Manual/Warranty
LT-800T X X 6 months parts LT-800 series Manual/Warranty

Bariatric Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
KM-BT10-22W KM-BT10-24W KM-BT10-26W KM-BT10-26W KM-BT10-28W KM-BT10-30W X X 6 months parts KMBT10series Manual/Warranty
KM-8520W KM-8520-22W X X 6 months parts KM8520 series Manual/Warranty
KN-920W X X 6 months parts KN-920 series Manual/Warranty
KN-922W X X 6 months parts KN-922 series Manual/Warranty
KN-924W KN-926W KN-928W X X 6 months parts KN-924 series Manual/Warranty
T-920 T-922 X X 6 months parts T-900 series Manual/Warranty
KN-880-NE KN-880-WE X X 6 months parts KN-880 series Manual/Warranty
MVP-502 MVP-502-TP X X 6 months parts MVP-502-Manual/Warranty
KM-5000F KM-5000-TP X X 6 months parts KM-5000 series Manual/Warranty

Rollators/ Walkers

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
R-3600 X 6 months parts Rollator Manual/Warranty
R-4100 X 6 months parts Rollator Manual/Warranty
R-4100N X 6 months parts Rollator Manual/Warranty
R-4200 X 6 months parts Rollator Manual/Warranty
R-4600 X 6 months parts Rollator Manual/Warranty
R-4602 X 6 months parts Rollator Manual/Warranty
R-4608 X 6 months parts Rollator Manual/Warranty
R-4700 X 6 months parts Rollator Manual/Warranty
R-4800 X 6 months parts Rollator Manual/Warranty
KW-100 X 6 months parts Rollator Manual/Warranty

Reclining/ Tilt In Space Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
MVP-502-MS MVP-502-TP X X 6 months parts MVP-502-Manual/Warranty
KM-5000-TP KM-5000-MS X X 6 months parts KM-5000 series Manual/Warranty
KN-880 X X 6 months parts KN-880 series Manual/Warranty
VIP-515-TP VIP-515-MS X X 6 months parts VIP-515 series Manual/Warranty

Stand Up Wheelchairs

PRODUCT LIMITED LIFETIME FRAME 1 YEAR PARTS 1 YEAR FRAME NO WARRANTY
*Tires/Tubes
*Upholstery/Pads
*Handle Grips
PRODUCT SPECIFIC WARRANTY CARD
XO-101 X 3 YEARS FRAME; 1 YEAR ELECTRICAL; 1 YEAR MOTOR / TRANSAXLE XO-101 Manual/Warranty
XO-202 X 3 YEARS FRAME; 1 YEAR ELECTRICAL; 1 YEAR MOTOR / TRANSAXLE XO-202 Manual/Warranty
XO-505 X 3 YEARS FRAME; 1 YEAR ELECTRICAL; 1 YEAR MOTOR / TRANSAXLE XO-505 Manual/Warranty
XO-55 X 3 YEARS FRAME XO-505 Manual/Warranty

View Comments

  • I need someone to call me back about the reclining chair I received. Problems with assembly.
    774-226-5365

  • Help looks like I accidently order 2 transport chair the firsht didnt show up in email soI reordered I just need the $351.00 order not the other please correct verify and refund me asap That is my rent money due next week thank you

  • I have a lightweight wheelchair S/N BR2101534 that I purchased on August 5 , 2021 and I need a very small crescent shaped metal part that is cast metal and works in the left brake assembly as a stabilizer bar. It broke in two pieces and the left brake does not work very well if at all. If I can get the inch long part I can easily install it myself since I have the required wrenches.

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